Clear Corners

Beware of ProCarParts!

These guys are the biggest A-holes around. I got a set of clears for my '96 from them off of eBay.

One side constantly had condensation in it. I emailed them back after a week or so and they suggested cleaning the seal between the bulb and the socket. Did that and had no better luck.

By the way, it took over 2 weeks for them to respond to my original email.

I went back and forth with them for like 6 weeks. I sent them a photo of what it was doing and then they said they didn't get the attachment (after a week again).

In the mean time I brought the corner inside, filled it with water from the sink and noticed that the seam of the side reflector and the main part was where it was leaking! So it's clearly (no pun intended) a defect.

Since this whole fiasco they now REFUSE to take it back because "now it's four months old and we can't accept it back"

WTF??? They took their sweet time responding to me and now I'm stuck with these crappy clear corners!

Their customer service is for shite.

Here's a thread of the emails going back and forth. Not all are there, but you'll get the idea:

We apologize to said that's return is not acceptable, due to the parts has
been out for a period of time.
thanks,
cs

-----Original Message-----
From: Matt Fredendall [mailto:[email protected]]
Sent: Sunday, June 23, 2002 4:34 PM
To: ProCarParts.com
Subject: Re: From www.procarparts.com


This is not satisfactory. Here is a copy of the email I sent back in April.
I had reported a problem well within your 4 month warranty period (I stated
that this has been happening to the lenses since I originally received
them.) The only reason it's been over four months is because you haven't
been prompt in replying to my messages.

Please issue me a return authorization number so this can be settled.

Thank you.

--------Message from April 22, 2002------------

DEar customer

We have recieved your message,you can take the light out and dry it then you
can seal it with silicon

Thank you

tony
-----Original Message-----
From: MAILER-DAEMON [mailto:MAILER-DAEMON]
Sent: Monday, April 22, 2002 9:29 AM
To: [email protected]
Subject: You Got Mail! - From www.procarparts.com


Sender: Matt Fredendall
E-Mail: [email protected]
Matt Fredendall has sent the following comment to your from your web site:

I purchased a set of clear corner lenses for my '96 Thunderbird from your
company from eBay a couple of months ago. About 3 weeks after I had them I
emailed you via your ebay account to inform you that one was continually
filling up with condensation and I have yet to hear a response. I pulled the
lense and dried it out and made sure the seal from the bulb to the lense was
ok and it continues to happen. Is there anything we can do to resolve this?
I would appreciate a response.

----- Original Message -----
From: "ProCarParts.com" <[email protected]>
To: <[email protected]>
Sent: Thursday, June 20, 2002 6:19 PM
Subject: RE: From www.procarparts.com


> We apologize for what happened, but since this parts has been more than 4
> months, and we don't have any warranty of the parts. We can sell you
another
> set if you want.
> thanks,
> cs
>
> -----Original Message-----
> From: Matt Fredendall [mailto:[email protected]]
> Sent: Wednesday, June 19, 2002 3:08 PM
> To: ProCarParts.com
> Subject: Re: From www.procarparts.com
>
>
> I sent an email about a day or so after you sent me this one that included
> the link below of the photo. I have yet to receive a response.
>
> http://home.attbi.com/~madmax96/corner.jpg
>
> Please let me know what is going to be done about the issue.
>
> Thanks.
>
> Matt Fredendall
>
> ----- Original Message -----
> From: "ProCarParts.com" <[email protected]>
> To: <[email protected]>
> Sent: Friday, June 07, 2002 11:41 AM
> Subject: RE: From www.procarparts.com
>
>
> > we didn't see any pix that attached to your email, please, resent the
> photo
> > to us, so, we can take a look at it. As soon as possible please.
> > thanks,
> > cs
> >
> > -----Original Message-----
> > From: Matt Fredendall [mailto:[email protected]]
> > Sent: Wednesday, June 05, 2002 9:23 PM
> > To: ProCarParts.com
> > Subject: Re: From www.procarparts.com
> >
> >
> > The ebay item number is 599824163.
> >
> > ----- Original Message -----
> > From: "ProCarParts.com" <[email protected]>
> > To: <[email protected]>
> > Sent: Thursday, June 06, 2002 3:05 PM
> > Subject: RE: From www.procarparts.com
> >
> >
> > > we need the ebay item number please.
> > > thanks,
> > > cs
> > >
> > > -----Original Message-----
> > > From: [email protected] [mailto:[email protected]]
> > > Sent: Thursday, June 06, 2002 12:36 PM
> > > To: Procarparts.com
> > > Subject: RE: From www.procarparts.com
> > >
> > >
> > > Do you mean the ebay item number or the product part
> > > number on the box?
> > >
> > > It is the drivers side corner that is leaking. These
> > > corners are for a 1996-1997 Ford Thunderbird.
> > >
> > > I don't have the box that it came in handy but I can get
> > > that number to you if necessary.
> > >
> > > Thanks!
> > >
> > > Matt
> > > > Please email us your item number and let us know if it is the driver
> or
> > > > passenger side that is leaking of water.
> > > >
> > > > Thanks.
> > > >
> > > > Joe
> > > >
> > > > ProCarParts.Com
> > > > 4364 Baldwin Avenue
> > > > El Monte,Ca.91731
> > > > (fax)(626)350-0390 (phone)(626)350-0286
> > > > Email:[email protected]
> > > > Business hours: Mon-Fri 9AM- 6PM (PST)
> > > >
> > > > -----Original Message-----
> > > > From: Matt Fredendall [mailto:[email protected]]
> > > > Sent: Tuesday, June 04, 2002 6:48 PM
> > > > To: [email protected]
> > > > Subject: Re: From www.procarparts.com
> > > >
> > > >
> > > > I took the lens off the car and sealed it like you suggested where
> the
> > > > bulb socket meets the back of the lens. The problem persisted so I
> > filled
> > > > the lens with water and noticed that it has a leak where the
reflector
> > > meets
> > > > the lens on the face of it. I would like to exchange this item for
> one
> > > > without leaks. This has been happening (water inside) since day
one.
> > See
> > > > attached photo.
> > > > ----- Original Message -----
> > > > From: ProCarParts.com
> > > > To: [email protected]
> > > > Sent: Monday, April 22, 2002 2:00 PM
> > > > Subject: From www.procarparts.com
> > > >
> > > >
> > > > DEar customer
> > > >
> > > > We have recieved your message,you can take the light out and dry
> it
> > > then
> > > > you can seal it with silicon
> > > >
> > > > Thank you
> > > >
> > > > tony
> > > > -----Original Message-----
> > > > From: MAILER-DAEMON [mailto:MAILER-DAEMON]
> > > > Sent: Monday, April 22, 2002 9:29 AM
> > > > To: [email protected]
> > > > Subject: You Got Mail! - From www.procarparts.com
> > > >
> > > >
> > > > Sender: Matt Fredendall
> > > > E-Mail: [email protected]
> > > > Matt Fredendall has sent the following comment to your from
your
> > web
> > > > site:
> > > >
> > > > I purchased a set of clear corner lenses for my '96
Thunderbird
> > from
> > > > your company from eBay a couple of months ago. About 3 weeks after I
> had
> > > > them I emailed you via your ebay account to inform you that one was
> > > > continually filling up with condensation and I have yet to hear a
> > > response.
> > > > I pulled the lense and dried it out and made sure the seal from the
> bulb
> > > to
> > > > the lense was ok and it continues to happen. Is there anything we
can
> do
> > > to
> > > > resolve this? I would appreciate a response.
> > >
> > >
> >
>
>